Refund policy

Effective Date: March 3, 2026

Thank you for choosing our professional arcade equipment. By purchasing our products, you (the "Buyer") agree to the following terms and conditions regarding order cancellations, returns, and warranty services.

1. ORDER CANCELLATION

Standard Models: Orders for standard models may be cancelled within 24 hours of payment for a full refund. Once the machine has been dispatched, the "Return" policy below will apply.
Customized Orders: For machines with custom decals, specialized logic boards, or unique cabinet designs, cancellations are NOT accepted once production has commenced (pursuant to UCC Section 2-201 regarding specially manufactured goods).

2. SHIPPING DAMAGE & MANDATORY INSPECTION

All shipments are sent under F.O.B. (Free On Board) terms. Risk of loss passes to the Buyer upon delivery to the carrier.

Mandatory Inspection: Upon delivery, you must inspect the external packaging and the machine before signing the Bill of Lading (BOL).
Visible Damage: If the machine arrives with significant structural damage, you must refuse the shipment and contact us at zk19821027@outlook.com within 24 hours with photo/video evidence.
Minor Damage: For minor cosmetic issues (e.g., small scratches), please note the damage specifically on the BOL before signing. Failure to note damage on the BOL may result in the denial of insurance claims by the carrier.

3. RETURNS & REPLACEMENTS

Non-Quality Returns: We generally do not accept returns for non-quality reasons (e.g., "buyer’s remorse" or "lower-than-expected revenue"). If a return is approved at our sole discretion:
- The Buyer is responsible for ALL return shipping costs and insurance.
- The refund amount will cover shipping and insurance costs.
- The machine must be returned in its original, undamaged packaging.
Defective Units: If a manufacturing defect is found within the first 14 days that cannot be resolved via remote technical support, we will negotiate a partial refund or unit replacement at our discretion.

4. LIMITED WARRANTY & TECHNICAL SUPPORT

Our machines are designed for easy component-level maintenance.

Warranty Period: We provide a 1-year limited warranty on major electronic components (Main Control Board, Power Supply, LCD Screen, and Motors).
Replacement Parts: We will provide replacement parts free of charge during the warranty period. However, the Buyer is responsible for all international/domestic shipping costs and any applicable import duties/taxes for the parts.
Lifetime Support: We provide lifetime remote technical assistance (via Video Call, WhatsApp, or Email at zk19821027@outlook.com) to help your staff perform onsite repairs.

5. WARRANTY EXCLUSIONS

The warranty does NOT cover:

Consumables: Claw strings, springs, coils, and light bulbs (considered wear-and-tear items).
Power Issues: Damage caused by improper voltage connection (e.g., connecting a 110V machine to a 220V outlet without a transformer) or power surges.
Unauthorized Modification: Any alteration of the machine’s hardware or software by the Buyer or third parties.

6. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL THE SELLER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE OR PROFITS ARISING FROM MACHINE DOWNTIME OR OPERATIONAL FAILURE.

7. REFUND PROCESSING

Approved refunds will be processed via the original payment method within 7–14 business days after the returned goods are inspected and verified at our facility.